Refund policy

Seven Foot Line is the trading name of MZRCONSULTING, the company that sells and ships every order placed on this site. This page explains how returns work, start to finish.

30 days, and the return shipping is on us

You have 30 days from the day your order is delivered to send something back. This is a commercial promise we make as the seller, not a formality: if the gear is not right for you, we would rather take it back than have it sit in a closet. Return shipping is free. You do not pay to send an item back to us.

Every return starts with an email

Write to contact@sevenfootline.com before you ship anything. Give us your order number, tell us what is coming back and say why in a sentence. We answer within one business day with the return address and the instructions for your specific return.

Do not ship anything to our office address. The address on our Legal Notice page is where the company is registered. It is not a returns warehouse, and parcels sent there are not processed. We do not publish a return address. Write to us first, and once your return is approved our support team sends you the address and the instructions for your parcel.

What we can take back

Send the item back complete: the paddle or the gear itself, every accessory that came in the box, and the original packaging. It should come back in the condition it would need to be in for the next person to buy it. Ordinary handling is fine, and a paddle swung a few times indoors is fine. A paddle played through a summer of outdoor sessions is not, because the face texture is worn and it cannot be sold again.

How the money comes back

We refund to the card or wallet you paid with, no later than 14 days after your return reaches us, and usually sooner. The sales tax collected on the returned items is refunded with them. Your bank decides when the money shows up on your statement, which is normally a few days after we send it.

If something arrives damaged, wrong or faulty

Do not send it back yet. Email us first, with photos or a short video of the problem and of the box it came in. We reply within one business day. In most cases we ship a replacement straight away. If we do need the item back, we cover that shipping too, and none of it comes out of your pocket.

Exchanges and cancellations

Want a different core thickness or a different grip size instead of a refund? Say so in your first email and we set it up as an exchange. If you want to cancel an order, email us as soon as you can: if it has not left for the carrier yet, we cancel it and refund it in full.

A defect is not a return

A return is for changing your mind, and it runs for 30 days. A defect is something else, and it is covered for two years on our Two-Year Warranty page. If you are not sure which one you have, write to us and describe it. We will tell you.

Last updated: 09/28/2026.