Two-Year Warranty
Everything we sell carries a two-year warranty against defects in materials and workmanship, starting the day your order is delivered. It is a commercial commitment made by the seller, MZRCONSULTING, and it sits on top of whatever rights the law already gives you where you live.
What it covers
- A core that separates or goes soft under normal play
- A face that cracks, lifts or delaminates on its own
- An edge guard that comes away from the frame
- A handle that loosens or twists against the frame
- Seams, zippers and stitching that fail on covers and bags
- Net hardware that bends or breaks during normal setup and use
What it does not cover
- Normal wear: face texture smoothing out over a season, grip wear, scuffs and marks
- Impact damage: court taps, a ball driven into the fence, a paddle dropped, stepped on or left in a hot car
- Anything modified, including lead tape, a re-drilled handle, a replaced edge guard or a repainted face
- Gear used for something other than pickleball
- Items bought anywhere other than this store
How to open a claim
Email contact@sevenfootline.com with your order number, a sentence about what happened and a few photos. A short video is usually clearer for a crack or a rattle. We reply within one business day, and most claims are settled from the photos alone.
When we agree there is a defect, the first answer is a replacement, shipped to you at no cost. If we need the item back before that, we cover the return shipping and our support team tells you exactly where to send it. Never ship anything to our registered office, which is not a returns address.
Warranty or return?
If the gear is simply not for you, that is a return: 30 days, free both ways, on our Returns & Refunds page. If it failed, that is this page, and you have two years. If you are not sure which one you have, describe it in an email and we will tell you.
Last updated: 09/28/2026.